Shipping and handling:
Please allow one to two weeks for order to be ready. If you have urgent orders, kindly inform us to proceed in a timely manner.
We use Canada Post delivery services to send items to our customers. Below are the estimated delivery time and shipping rates:
Canada and USA:
2-4 business days after sending out the package.
Europe, Asia and Australia:
2-3 weeks after sending out the package.
For orders shipped outside of Canada and the United States, Dyosah doesn’t take responsibility for duty fees and shipment delays due to customs. Consult the customs legislation of your country for more information.
Exchange and return policy and process:
Thank you for shopping with Dyosah, we always make sure that our customers are satisfied and we try to give you the best quality and shopping experience possible. However, if your purchased item doesn’t fit well, we offer you the possibility to exchange it within 14 days of receipt with the following conditions:
- The product has to be in perfect condition, unworn, unwashed, in their original packaging with no smell of deodorant, perfume, smoke or trace of makeup.
- The tags have to be attached to the product.
- Items on sale cannot be exchanged.
- Shipping and handling charges are non-refundable, the customer is responsible of transport fees of the returned item.
- The exchange form has to be filled and attached to the receipt.
We recommend that you use a recorded and insured delivery method to send your package and retain proof of postage for a safe and documented delivery. Dyosah is not responsible for goods lost in transit.
Please note that Dyosah does not offer refunds. Items have to be exchanged within 14 days of delivery receipt. Contact us to have the exchange form and return address.
Dyosah creates very delicate items that need to be handled with extreme care. Each crystal is individually set on the fine fabric. Every embellished piece of lingerie will receive extra crystal elements to replace lost ones in case it happens. Every product should be treated as fine lingerie, all items should be hand washed in cold water. Rub soiled area gently and hang to dry. Avoid exposure to extreme temperatures, direct sunlight, dust and dirt.
Dyosah fashion jewelry are also very delicate items. To protect your items from damage and keep it in the best possible condition over an extended period of time, polish your jewelry with a soft cloth and store it in its pouch to avoid scratches and maintain its brilliance. Avoid contact with water, perfume, hairspray, soap, lotion or any other product that may harm the metal and the crystal.
If you receive a damaged or defective item, please notify us within 10 days of receipt. Dyosah is not responsible of damages incurred after the receipt of products, or caused by inappropriate use and negligence.
Dyosah products are designed to make you look and feel special, unique, royal, sexy and beautiful. If the size or fit doesn’t totally satisfy you, you are welcome to exchange your item. See exchange and return policy and process for more details.
Know your bra size by a two-step process:
- First, determine your band size under bust using a measuring tape around your ribcage, parallel to the floor.
- Second, determine your cup size over bust using a measuring tape around the fullest part of your bust, at nipple level.
Please refer to the chart below to know your size:
|Under Bust||24 - 26||26 - 28||28 - 30||30 - 32||32 - 34||34 - 36|
|Cup Size||Over Bust|
|A||291/2 - 301/4||321/4 - 33||341/4 - 35||361/4 - 37||381/4 - 39||401/4 - 41|
|B||301/4 - 31||33 - 333/4||35 - 353/4||37 - 373/4||39 - 393/4||41 - 413/4|
|C||31 - 313/4||333/4 - 351/2||353/4 - 363/4||373/4 - 383/4||393/4 - 403/4||413/4 - 423/4|
|D||313/4 - 323/4||343/4 - 351/2||363/4 - 371/2||383/4 - 391/2||403/4 - 42||423/4 - 44|
|DD||323/4 - 331/2||351/2 - 361/4||371/2 - 381/4||391/2 - 401/4||411/2 - 421/4||431/2 - 441/4|
|E||331/2 - 341/4||361/4 - 37||381/4 - 39||401/4 - 41||421/4 - 43||441/4 - 45|
Example: If your under bust measurement is 27 inches and your over bust measurement is 34 inches, your band size is 32 and your cup size is C. You are a 32C.
When in doubt, get a gift card! Your e-voucher will be sent by email and the recipient will be able to redeem it online and choose the perfect present. Please note that gift cards cannot be exchanged with cash.
Dyosah is happy to provide you with a personalized gift service. Add your own touch with our choice of packages and greeting card, and make your loved one feel special by writing a private message. Your card will be nicely added to the package. This service is free, select the option during check out process.
Special offers and codes:
Join our community by subscribing to our newsletter and following our official pages on social media (Facebook, Twitter, Pinterest, Instagram). Special offers are communicated through these means to our dear customers.
Read the details and requirements of every offer code to make sure that it applies to your purchase. Before it expires, enter it correctly on the checkout page and verify the price in your order summary.
Dyosah accepts the following forms of payment for online purchases:
- American Express
- Dyosah gift cards
Safe online shopping:
Dyosah is devoted to providing customers with a premium online shopping experience. Your security and trust are so important to us! Every transaction processed on our site is handled with high standards of security and your data is protected. All information collected to process transactions is kept confidential and will never be provided to unauthorized parties.
When you visit this website, we collect navigational information that does not directly identify you in order to understand your needs, improve our site and products, provide a better customer service and deliver a personalized online experience.
For more information, don’t hesitate to contact us at the following email address: firstname.lastname@example.org.
Terms of service:
This website is owned and operated by Dyosah. Use of this site is subject to the following legal terms, so please read carefully before browsing. Dyosah’s policies, terms and conditions apply to all users, including, but not limited to, browsers, contributors, vendors, merchants and customers. By accessing this site, you agree to be bound by Dyosah’s policies, terms and conditions stated herein.
Copyright and all other intellectual property rights including trademarks, logo, pictures, text, artwork, video and names are owned by Dyosah. Users may not copy, reproduce, publish, modify, transfer, or commercially exploit products, services and content obtained from this site. Using any marks for any purpose including, but not limited to, meta tags on other pages or sites, or commercial purpose is prohibited.
Unauthorized access to this site, computer systems, or networks connected to this site through hacking or any other means is prohibited. You may not attempt to encourage or commit a criminal offence, send unsolicited advertisement or promotional material, or insert or distribute viruses, or corrupt data.
We reserve the right to seek by law all remedies available in case of violation of these rules and regulations.
Dyosah wants to have a positive impact and make a difference in its community. Being eco-friendly is a responsible way to manage daily operations and achieve long-term growth in the global market place. The sustainability strategy takes into consideration every managerial aspect and determines partnerships with responsible suppliers and manufacturers. It includes goals to reduce energy consumption and paper use, as well as implement sustainable business practices and develop a waste management system to minimize waste and properly reuse and recycle materials. Reducing the footprint and the negative impacts on the planet is a choice and a promise that Dyosah intends to keep.